Frequently asked questions

I’m looking for a specific model/manufacturer/instrument which is not listed, how do I request an instrument?

Can I request a part or specific mouthpiece?

Does Musical Instrument City buy instruments as well as sell them?

Does Musical Instrument City do appraisals?

Does Musical Instrument City have a store I can visit?

Can Musical Instrument City repair my instrument?

How do I cancel my order?

What form of payments do you accept?

Shipping

Do you ship to my country?

My instrument/item was damaged in shipping, what do I do now?

I have ordered an instrument/item off your site, how long before it arrives?

How carefully do you pack?