Frequently Asked Questions

General FAQ:

Is the merchandise listed on Musical Instrument City.com all you have for sale?
Of course not, we have loads more! Due to our large inventory and small staff we have hundreds of instruments and parts which are not listed on the site. If you would like to request an instrument please [Contact Us].

I’m looking for a specific model/manufacturer/instrument which is not listed, how do I request an instrument?
Please visit our [Contact Us] page (located at the bottom of the screen) or send an e-mail to info@musicalinstrumentcity.com with the subject line “Request an Instrument”.

Can I request a part or specific mouthpiece?
Yes, if you would like to request a part or specific mouthpiece please [Contact Us] using the subject line “Request a Part”. You must be very specific as to make, model and year in order for us to attempt to find your request.

You only have one instrument listed in a category, is that all you have?
Of course not, we always have more! Due to our large inventory and small staff we have hundreds of instruments and parts which are not yet listed on the website. If you would like to request an instrument please [Contact Us].

Does Musical Instrument City.com buy instruments as well as sell them?
Yes, if you have a large collection of instruments or if you are interested in trading your vintage or pro-line instrument for one we have listed we are always interested. Please feel free to [Contact Us].

Does Musical Instrument City.com do appraisals?

We do offer appraisal services for collections or banks just not individuals. Please [Contact Us] for terms and fees.

Does Musical Instrument City.com have a store I can visit?
We are open by appointment only if you are purchasing an instrument over $3,000.00 USD. We do not have a traditional storefront and therefore are not open to the general public.  International Buyers and International Wholesalers are also invited to make a private appointment. Please see our [Contact Us] page for more details.

Can Musical Instrument City.com repair my instrument?
Unfortunately, we do not offer repair services for the general public.

How do I cancel my order?
If you have not checked out yet all you need to do is simply hit the delete button in your shopping cart and the order will not process. If you have already entered your payment information and submitted your order please send us an email as soon as possible or call us at 207-864-2254 and we will try to cancel the order before it ships but we can not guarantee that it will not have already been shipped out by the time we get to your email. Even if you want to cancel your order after it has processed, we only refund items with a company check which takes 5-10 business days.

Shipping FAQ

Do you ship to my country?
We ship all over the world! Please contact us for a specific shipping quote to your country. Depending on the country your order may ship with UPS, US Mail, FexEx or specific freight companies.

My instrument/item was damaged in shipping, what do I do now?
All of our merchandise is fully insured so if your item was damaged en-route, please visit our [Shipping/Returns] page immediately. There is a very specific procedure you must follow in order for us to process the return of an item damaged en-route.

I have ordered an instrument/item off your site, how long before it arrives?
All merchandise is shipped within 3-5 business days after you place an order. You will get e-mail confirmation when your item has shipped along with a tracking number.

How carefully do you pack?
We pack all our instruments and items very carefully. Our company has over 30 years of experience packing and shipping musical instruments, we have a tried and true method for shipping your instrument carefully. All instruments are individually packed on the inside of the case if there is room and we use environmentally friendly shredded cardboard and new or repurposed boxes for all shipments.

Payments FAQ

What form of payments do you accept?
We accept, Google Pay, Apple Pay, Square (Mastercard/Visa), PayPal, Bank Wire (please call or e-mail us for information about domestic and international Bank Wire).